Welcome to Bilin Tree House
TERMS & CONDITIONS
The following Terms and Conditions apply to all bookings made on this website. We kindly ask that you take a moment to read them prior to making a Booking.
The users of this website enter into this Agreement for Bookings made for the Bilin Tree House.
In these Terms and Conditions, the following definitions apply:
“We” means Bilin Tree House, whose registered address is at 4, Subadrarama Road, Makuluwa, Galle – 80000. Sri lanka.
“Booking” means the booking for accommodation, functions and/or any other services or items made with us.
“Contract” means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking.
“Bilin Tree House” means the premises for which your Booking is made.
“Room” or “Rooms” means the Three bedroom Villa or Suite Gardenia or Suite Lotus , or Suite Jasmine or Suite Araliya
“Terms” means these terms and conditions.
“Websites” means www.bilintreehouse.com or any other website owned or operated by us relating to a Bilin Tree House from time to time.
“VAT” means value added tax.
All Bookings at the Bilin Tree House are subject to these Terms.
At the time of booking or at check-in, we will take your credit/debit card details and you authorize the use of this card for any sums that become owing to us. We shall also have the right to require full payment in advance or a deposit at the time of booking in certain circumstances or if the Booking includes the supply of certain items or services. No Booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided.
The prices displayed on the Websites are an average per night per price for the three-bedroom villa or suites, until a rate is selected. Any meals, service or VAT (at the prevailing rate) are included only if specified. A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified. Once a rate is selected on the Websites, the total for your requested stay shall be displayed on the reservation summary. Prices shall be charged in United States Dollars.
The VAT breakdown, if shown is indicative based on the current rate of VAT, and the expected VAT treatment of the goods or services. VAT will be payable at the prevailing rate applicable at the tax point of the invoice or Booking confirmation issued and may change depending on the actual rate and the VAT treatment of the goods and services purchased at that date.
Price lists for additional items, such as restaurant meals and room service, are on display at relevant locations within the property and are available on request.
- Check-in/ Check-out Requirements
In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference; their passport/identity card/driving license and a valid credit or debit card which will be swiped in the presence of the card holder. If guests are travelling from outside Sri Lanka or any country in the Commonwealth, we are also obliged by law to require guests to provide the number and place of issue of your passport/identity card and details of their next destination. These records will be kept for at least 12 months and may be disclosed or made available for inspection of government authorized organization by law in connection with the prevention or investigation of crime. The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information set out above.
Unless otherwise stated on the booking confirmation, Guests may check-in at any time from 2.00 p.m. on the scheduled day of arrival. All rooms that have been secured by credit/debit card or prepaid at the time of booking will he held until 11:59pm on the scheduled day of arrival unless otherwise agreed directly with the property. Any non-secured reservation will be held until 02.00 p.m. on the day of arrival at which time we will be entitled to re-let the room, unless the guest has notified the Bilin Tree House of a late arrival.
On the day of departure, we kindly ask all guests to vacate their rooms by 12.00 noon (unless a later departure is stated as part of your Booking). Late check-out after this time can be requested subject to availability and may be charged at an hourly rate at the discretion of the Bilin Tree House.
Rooms are subject to maximum occupancy rules set by the Bilin Tree House. If you would like further details, please contact Bilin Tree House.
We accept the following methods of payment: credit cards: American Express, MasterCard, Visa; debit cards – Visa/MasterCard and Visa/Electron.
For advance purchase rates the card you booked with must be presented on arrival, along with the appropriate ID.
At the time of check-in, we will authorize the accommodation charges (room rate, VAT and any service charge) and anticipated incidentals for the duration of your stay against your credit/debit card. We may also choose to accept a deposit in place of payment card authorization by another valid form of payment, including cash or cheque.
During your stay the Bilin Tree House’s system will calculate the incidentals charged to your room daily. If the cost of those incidentals exceeds the authorization taken on check-in, further authorization will automatically be requested and if such authorization is not available, we may request another method of settlement or a deposit to be provided, failing which we reserve the right to restrict access to your room.
All outstanding charges must be paid for in full on check-out from the Bilin Tree House. If the outstanding charges do not exceed the authorization taken on check-in, the authorization for the amount not utilized will be released, however, we cannot control how long it takes for your bank to affect such release. If staying for multiple nights at the Bilin Tree House, we may require you to make payment for any outstanding charges on a more frequent basis during your stay.
- Reservation Fees
All bookings are subject to a reservation fee and the payment due varies as per tourist season
a. Peak Season from December 20th to January 10th
– Full payment required for reservation
b. All other periods 30% of total fee, balance payment to be made on arrival at Bilin Tree House.
- Cancellation & Refund Policy
All payments made for reservations are non-refundable. Cancellation does not warrant any form or part
of reservation fees as refunds.
- Changes or Cancellation by Bilin Tree House
Very occasionally we may need to cancel your Booking. In such circumstances you will be given a full refund, but we shall have no further liability to you arising out of such cancellation. We will, however, use reasonable endeavors to try and re-locate any confirmed Booking cancelled by us to an alternative location similar in standard to the Bilin Tree House.
Your booking is for a class of room in the Bilin Tree House and does not guarantee that you will be able to stay in a specific room or in the same room for the duration of your stay. If you have indicated a preference for a room through a “choose your own room” facility on the Website, we will use our reasonable efforts to honour this preference. However, we may need to allocate an alternative room to you for operational or safety reasons. If we need to move you to a different room during your booking for which a lower rate is available than the rate you booked at, we will refund you the difference in the rates.
We reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Bilin Tree House during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.
Dependent on your individual needs a selection of specifically designed rooms are provided at the Bilin Tree House.
Please contact our Call Centre on +94 763 210 200 to discuss specific individual requirements and the availability of appropriate accommodation, and we will do our best to accommodate your needs.
Guests staying in a Bilin Tree House are free to use common facilities throughout the duration of their stay. A condition of using the facilities is that you must comply with the house rules, a copy of which is available at the reception. Charges may apply for use of some facilities, please enquire at the Bilin Tree House for further details.
At certain times, facilities may become unavailable due to maintenance, adverse weather conditions or other reasons beyond our control. We will attempt to keep all Bilin Tree House guests informed of these circumstances however this may not always be possible. If any facility is a significant reason for your choice of Bilin Tree House, we would advise you to check directly with the Bilin Tree House in advance of arrival.
Where a Bilin Tree House has its own car park, there may be a charge and/or limited spaces available and space may not be available for the duration of your stay. Terms and conditions may also apply to car park use. Please contact the Bilin Tree House directly for more information. Cars and their contents are left at the owner’s/customer’s own risk. We do not accept responsibility for loss or damage however caused (save as may not be excluded or restricted by applicable law).
- Bilin Tree House Events
Please be aware that at certain times throughout the year Bilin Tree House may host weddings, events and parties, which you may feel would be an intrusion on your break. Please contact the Bilin Tree House directly in advance of your stay for further information.
- Guest Behaviour
Guests are always requested to conduct themselves appropriately and to comply with Bilin Tree House procedures and/or requests with regard to conduct and respect for the property of the Bilin Tree House, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Bilin Tree House, or cause offence to other guests or our members of staff. We reserve the right to refuse accommodation or services or remove you and members of your party from the Bilin Tree House if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.
- No Smoking
Guests are not permitted to smoke in rooms or public areas.
All children (a person under 16 years of age) staying at the Bilin Tree House must be accompanied by an adult and must always be supervised by an adult.
Cots and extra beds may be available at the property. However, these are limited and subject to availability. Additional charges may apply. Please check at the time of booking.
A babysitting service is available at some Bilin Tree House. We recommend that arrangements are made in advance to avoid disappointment. Your contract will be direct with the babysitting agency or an individual and not with the Bilin Tree House. The concierge desk at the Bilin Tree House will be able to assist in arranging the babysitting service with our chosen babysitting agency or select individuals.
No pets are allowed at the Bilin Tree House.
- Personal Information
Telephone calls may be recorded from time to time to help us improve the service we offer you.
- Force Majeure
The Bilin Tree House accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
- Limitation of Liability
The Bilin Tree House y will not be responsible for the loss or damage of any property left in the Bilin Tree House.
The Bilin Tree House will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Bilin Tree House, its employees, contractor or agents or otherwise). The Bilin Tree House’s total liability shall not exceed the value of the charges received by it under the Contract.
Nothing contained in the Contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the Bilin Tree Houses’ negligence or liability for fraud or fraudulent misrepresentation.
- Governing Law and Jurisdiction
The Contract and any non-contractual obligations arising in connection with it are governed by Sri Lanka law.
The Sri Lanka courts have exclusive jurisdiction to determine any dispute arising in connection with the Contract, including disputes relating to any non-contractual obligations.
Each party irrevocably waives any objection which it may now or later have to proceedings being brought in the Sri Lanka courts (on the grounds that the Sri Lanka courts are not a convenient forum or otherwise).
- Web Site Information
While all reasonable efforts have been taken to ensure the accuracy of information on the Websites, the Bilin Tree House does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the Websites without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a product or Bilin Tree House.
The content of the Websites is the copyright of the Bilin Tree House, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.
Trade marks used on the Websites are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third-party sites.
The Websites are operated by the Bilin Tree House.